FAQ

  • How do I get started?
    • To get started, request an HPC account so you can access FAU’s research computer Koko.  Further details on how to get started is available on our Getting Started page here.
  • How do I request access to HPC?
    • You can get access by requesting for an HPC account by submitting a request ticket here, include your FAUNetID in the request.
  • How do I access Koko?
    • To access Koko you have 3 options to choose from:  SSH, X2Go, and Microsoft Remote Desktop.  More information on how to access Koko can be found through our Accessing Koko page here.
  • How do I request support?
    • To request support please submit a ticket of your issue to our system through this link here and our HPC administrator will contact you on your issue.
  • How do I request hardware/software installation for?
    • Research Hardware for the HPC cluster can be requested by submitting a ticket through here.
    • Research Software for the HPC cluster can be requested by submitting a ticket through here.   *The software can be installed in your home directory as many times without root/admin permissions.
  • How do I transfer files?
    • Details on how to transfer files are available from out tranfering files post here.
  • Software:  Python
    • How do I choose the right python module?
      • Several versions of python are available on the Koko as modules.  To check which versions are available, in Koko please use the command:
        module avail python

        Load the your python module using the modules command:

        module load python/<version>
    • How do I create my own custom Python environment?
      • Instructions on how to create your own custom Python virtual environment is available on Python Virtual Environment post here.

*For more information please refer to the Python documentation here.

  • Software:   Ansys
    • Information on Ansys are available on our Ansys post here.

*Refer to the Ansys resource library for more information.

  • Software:  MatLab
    • Information on Matlab are available on the Matlab post here.

*For more information refer to the Matlab documentation here.

  • Software:  HPCC

*Refer to the HPCC documentation and user manual here for more information.