FAQ

How do I get started?
- The first step is to request an HPC account to access FAU’s research cluster, Koko. Further details on how to get started are available on our Getting Started page here.

How do I request access to HPC?
- Access can be requested from the FAU Helpdesk by submitting a ticket here, include your FAU NetID in the request.

How do I access Koko?
- To access Koko you have 2 options to choose from: SSH and X2Go. More information on how to access Koko can be found here.

How do I request support?
- Please submit a ticket of your issue, being as detailed as possible, here and an HPC Administrator will contact you.

How do I request hardware/software installation for?
- Research Hardware for the HPC cluster can be requested by submitting a ticket here.
- Research Software for the HPC cluster can be requested by submitting a ticket here. *The software can be installed in your home directory many times without root/admin permissions.

How do I transfer files?
- Details on how to transfer files are available here.

How to use SLURM/Job Management?
- How to allocate and run interactive and GUI based jobs
- FAU Slurm Queues

Software: Python
- How do I choose the right python module?
  - Several versions of python are available from Anaconda on the Koko as modules. To check which versions are available, in Koko please use the command:
```
module avail anaconda
```
    Anaconda2 utilizes Python 2 and Anaconda3 utilizes Python 3. Load the anaconda version using the modules command:
```
module load anaconda/anaconda(2/3)/<version>
```
- How do I create my own custom Python environment?
  - Instructions on how to create your own custom Python virtual environment can be found here.

*For more information please refer to the Python documentation here.

*Refer to the Ansys resource library for more information.

*For more information refer to the Matlab documentation here.

*Refer to the HPCC documentation and user manual here for more information.

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